Searching for :
Close menu
  1. Home
  2. About Us
  3. Resort Policies

Resort Policies, Terms & Conditions

By placing a deposit on your reservation with Sansara Surf & Yoga Resort, you acknowledge that you have read, understand and agree to be bound by the following policies, terms, and conditions.

Booking

  • After receipt of the applicable deposit amount you will be issued a written confirmation of your booking. Please check your confirmation carefully and report any incorrect or incomplete information to Sansara immediately. You agree to provide full, complete and accurate information to Sansara.

Payment Policy and Pricing

Retreat Bookings

  • All deposits are non-refundable and non-transferrable, and required to confirm booking.
  • Final Balances are due 30 days prior to the retreat start date. Cancellations made within 30 days of the retreat start date are subject to the full price of the retreat package.
  • Sansara Surf & Yoga Resort may, from time to time, offer reduced pricing or promotions on retreat packages at their discretion, with reduced pricing or promotions applicable only to new bookings. Any confirmed retreat bookings with deposit and/or full payment received by Sansara are not entitled to reduced pricing.
  • Sansara guarantees that all retreat packages booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure, this guarantee is not applicable and no refunds will be provided. Sansara in it's sole discretion, may allow a portion of payments to be transferred as credit towards a future retreat to be valid up to one year.

General Hotel Bookings

  • Guarantee policy: Upon booking, a deposit equaling the amount of 50% of your total stay is due in order to confirm your reservation. The remaining 50% will be charged to your card 15 days prior to your arrival. If at any point you wish to make upgrades to your booking (additional nights, people, and activities), there will not be an additional deposit required.
  • Cancellation policy: Cancellations made up to 61 days prior to your arrival will result in a credit issued for the value of your deposit, to be used towards a future stay, valid for up to one year (restrictions apply). Cancellations made within 60 days of your arrival date will result in a loss of your 50% deposit. Cancellations made within 15 days prior to arrival, or no-shows, will be charged room and tax for the entire stay booked. Departing early will be regarded as a last-minute cancellation, and the guest will be charged room and tax for the entire stay booked.
  • Sansara Surf & Yoga Resort may, from time to time, offer reduced pricing or promotions on general night stays, with reduced pricing or promotions applying only to new bookings. Any confirmed bookings with deposit and/or full payment received by Sansara are not entitled to reduced pricing.
  • Sansara guarantees that all reservations booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure, this guarantee is not applicable and no refunds will be provided. Sansara in it's sole discretion, may allow a portion of payments to be transferred as credit towards a future stay to be valid up to one year.

Holiday Bookings

  • Guarantee policy: Upon booking, a deposit equaling the amount of 50% of your total stay is due in order to confirm your reservation. The remaining 50% will be charged to your card 30 days prior to your arrival. If at any point you wish to make upgrades to your booking (additional nights, people, and activities), there will not be an additional deposit required.
  • Cancellation policy: Cancellations made up to 61 days prior to your arrival will result in a credit issued for the value of your deposit, to be used towards a future stay, valid for up to one year (restrictions apply). Cancellations made within 60 days of your arrival date will result in a loss of your 50% deposit. Cancellations made within 30 days prior to arrival, or no-shows, will be charged room and tax for the entire stay booked. Departing early will be regarded as a last-minute cancellation, and the guest will be charged room and tax for the entire stay booked.
  • Sansara Surf & Yoga Resort may, from time to time, offer reduced pricing or promotions on general night stays, with reduced pricing or promotions applying to only new bookings. Any confirmed booking with deposit and/or full payment received by Sansara are not entitled to reduced pricing.
  • Sansara guarantees that all reservations booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure, this guarantee is not applicable and no refunds will be provided. Sansara in it's sole discretion, may allow a portion of payments to be transferred as credit towards a future stay to be valid up to one year.

Damages

  • Damages incurred to resort property as a result of occupant or guest of occupant will result in fees that will be billed directly to the resort occupant. Fees may vary depending on the amount necessary to replace the damaged property.

Smoking

  • Sansara Surf & Yoga Resort is a non-smoking property, and thus smoking is prohibited within the cabanas and the grounds of Sansara. Smoking on the property will result in a fee of USD250.00 - billed directly to the resort occupant.

Terms & Conditions

  • All rates listed on the website do not include taxes and/or additional service charges.
  • For payment options - we accept VISA, Mastercard, national Clave cards, wire transfer, and/or cash payments.
  • All rates are to be settled in USD.
  • Package inclusions are subject to change without prior notice at Sansara's discretion.
  • Sansara may ask any participant or guest to forfeit their stay or place at the resort at any time if the individual's behaviour is interrupting the retreat or other resort guests' stay.
  • You must be 18 years of age and over to attend a retreat or book a general night stay at Sansara. Each adult on a booking with a minor or minors is jointly and severely responsible for the behaviour, wellbeing, supervision and monitoring of such minor(s), and jointly and severely accepts this Policies for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. Sansara does not provide care services for minors and expressly disclaims any responsibility for chaperoning or supervising any minor(s).
  • Any special requirements of a guest must be disclosed to Sansara at the time of booking. Sansara will sue reasonable efforts to accommodate special requirements or requests, but this is not always possible. Certain areas of the resort may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Sansara at the time of booking. Sansara will not be liable for any failure to accommodate or fulfil any special requirements.
  • Sansara recommends that any guest or retreat participant have travel insurance with a minimum medical, evacuation and repatriation coverage of US$200,000.00 covering all applicable dates staying at Sansara Surf & Yoga Resort. This insurance should provide coverage for personal injury and emergency medical expenses. You acknowledge that insurance coverage is not included in the cost of your reservation at Sansara.

The aforementioned policies, terms and conditions of booking at Sansara can change at any time without notice.