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Resort Policies, Terms & Conditions

By placing a deposit on your reservation with Sansara Surf & Yoga Resort, you acknowledge that you have read, understand and agree to be bound by the following policies, terms, and conditions.

Booking

  • After receipt of the applicable deposit amount you will be issued a written confirmation of your booking. Please check your confirmation carefully and report any incorrect or incomplete information to Sansara immediately. You agree to provide full, complete and accurate information to Sansara.

Payment Policy and Pricing

Retreat Bookings

  • All deposits are non-refundable and non-transferrable, and required to confirm booking.
  • Final Balances are due 30 days prior to the retreat start date. Cancellations made for Sansara Signature Retreats within 30 days of the retreat start date are subject to the full price of the retreat package. If Sansara is able to fill your space, you would then be given a credit valued at the retreat package price, less the deposit, valid for up to one year from the retreat start date.
  • Retreats are priced and advertised inclusive of applicable taxes.
    Sansara Surf & Yoga Resort may, from time to time, offer reduced pricing or promotions on retreat packages at their discretion, with reduced pricing or promotions applicable only to new bookings. Any confirmed retreat bookings with deposit and/or full payment received by Sansara are not entitled to reduced pricing.
  • Sansara guarantees that all retreat packages booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure (country closures, natural disasters, etc.), this guarantee is not applicable and no refunds will be provided. Sansara in it's sole discretion, will allow a portion of payments to be transferred as credit towards a future retreat to be valid up to one year.
  • Pertinent to Retreat Organizers: In the event there are further travel restrictions as a result of the Covid-19 virus, Sansara will allow the retreat organizer to move their dates without penalty. No refunds will be issued. Sansara cannot be responsible for any additional costs the retreat organizer incurs to accommodate the change. Sansara reserves the right to determine the timeframe within which new dates may be reserved based on development of travel restrictions. Sansara cannot be responsible for individual participant refunds or additional costs incurred as a result of the date change.

General Hotel Bookings

  • Guarantee policy: Upon booking, a deposit equaling the amount of 50% of your total stay is due in order to confirm your reservation. The remaining 50% will be charged to your card: (1) 15 days prior to your arrival for Green Season reservations (June - October), (2) 30 days prior to your arrival for High Season reservations (November - May).
  • Cancellation policy: Cancellations made within 48 hours of booking will receive a full refund. Cancellations made up to 30 days prior to your arrival, will result in a loss of your deposit. Cancellations made 29 days of your arrival date will be given a credit valued at 50% of your reservation, valid for up to one year from the reservation date. Cancellations made within 15 days prior to arrival, or no-shows, will be charged room and tax for the entire stay booked. Departing early will be regarded as a last-minute cancellation, and the guest will be charged room and tax for the entire stay booked. Due to the intimate nature of Sansara and our remote location, cancellations affect us significantly. We strictly adhere to our cancellation policy and recommend guests purchase travel insurance to protect themselves.
  • Sansara Surf & Yoga Resort may, from time to time, offer reduced pricing or promotions on general night stays, with reduced pricing or promotions applying only to new bookings. Any confirmed bookings with deposit and/or full payment received by Sansara are not entitled to reduced pricing.
  • Sansara guarantees that all reservations booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure (country closures, natural disasters, etc.), this guarantee is not applicable and no refunds will be provided. Sansara in it's sole discretion, may allow a portion of payments to be transferred as credit towards a future stay to be valid up to one year.

Holiday Bookings

  • Guarantee policy: Upon booking, a deposit equaling the amount of 50% of your total stay is due in order to confirm your reservation. The remaining 50% will be charged to your card 45 days prior to your arrival.
  • Cancellation policy: Cancellations made within 48 hours of booking will receive a full refund. Cancellations made up to 45 days prior to your arrival, will result in a loss of your deposit. Cancellations made within 44 days of your arrival date will be given a credit valued at 50% of your reservation, valid for up to one year from the reservation date. Cancellations made within 30 days prior to arrival, or no-shows, will be charged room and tax for the entire stay booked. Departing early will be regarded as a last-minute cancellation, and the guest will be charged room and tax for the entire stay booked. Due to the intimate nature of Sansara and our remote location, cancellations affect significantly. We strictly adhere to our cancellation policy and recommend guests purchase travel insurance to protect themselves.
  • Sansara Surf & Yoga Resort may, from time to time, offer reduced pricing or promotions on general night stays, with reduced pricing or promotions applying to only new bookings. Any confirmed booking with deposit and/or full payment received by Sansara are not entitled to reduced pricing.
  • Sansara guarantees that all reservations booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure (country closures, natural disasters, etc.), this guarantee is not applicable and no refunds will be provided. Sansara in it's sole discretion, may allow a portion of payments to be transferred as credit towards a future stay to be valid up to one year.

Damages

  • Damages incurred to resort property as a result of occupant or guest of occupant will result in fees that will be billed directly to the resort occupant. Fees may vary depending on the amount necessary to replace the damaged property.

Smoking

  • Sansara Surf & Yoga Resort is a non-smoking property, and thus smoking is prohibited within the cabanas and the grounds of Sansara. Smoking on the property will result in a fee of USD250.00 - billed directly to the resort occupant.

Terms & Conditions

  • All rates listed on the website do not include taxes and/or additional service charges.
  • For payment options - we accept VISA, Mastercard, national Clave cards, wire transfer, and/or cash payments.
  • All rates are to be settled in USD.
  • Package inclusions are subject to change without prior notice at Sansara's discretion.
  • Sansara may ask any participant or guest to forfeit their stay or place at the resort at any time if the individual's behaviour is interrupting the retreat or other resort guests' stay.
  • You must be 18 years of age and over to attend a retreat or book a general night stay at Sansara. Each adult on a booking with a minor or minors is jointly and severely responsible for the behaviour, wellbeing, supervision and monitoring of such minor(s), and jointly and severely accepts this Policies for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. Sansara does not provide care services for minors and expressly disclaims any responsibility for chaperoning or supervising any minor(s).
  • Any special requirements of a guest must be disclosed to Sansara at the time of booking. Sansara will sue reasonable efforts to accommodate special requirements or requests, but this is not always possible. Certain areas of the resort may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Sansara at the time of booking. Sansara will not be liable for any failure to accommodate or fulfil any special requirements.
  • Sansara recommends that any guest or retreat participant have travel insurance with a minimum medical, evacuation and repatriation coverage of US$200,000.00 covering all applicable dates staying at Sansara Surf & Yoga Resort. This insurance should provide coverage for personal injury and emergency medical expenses. You acknowledge that insurance coverage is not included in the cost of your reservation at Sansara.

The aforementioned policies, terms and conditions of booking at Sansara can change at any time without notice.